1. The Service

THE F* WORD is an AI-powered fashion workflow platform that helps designers, brands, creators, teams, and enterprises generate, iterate, visualize, manage, and commercialize fashion assets and workflows, including sketches, renders, 3D garments, tech packs, virtual try-ons, production materials, and related outputs.

"Licensed Content" means content, templates, software, tools, and other materials that THE F* WORD or its licensors make available through the Service.

"User Content" means any prompts, text, images, files, measurements, briefs, comments, data, inputs, outputs, Designs, and other materials that you upload, submit, connect, import, create, store, or generate through the Service.

2. Eligibility and Registration

You must be at least 13 years old, or the minimum age required to consent to online services where you live, and capable of entering into a binding contract.

If you use the Service on behalf of a company, brand, agency, school, or other organization, you represent and warrant that you have authority to bind that organization to these Terms. In that case, "you" includes both you and that organization.

You agree to provide accurate, current, and complete registration information and to keep it updated. You may not create an account using false information, a false identity, or on behalf of another person without authorization.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Each login is personal to the assigned user unless your plan expressly permits otherwise. You must promptly notify us of any unauthorized use of your account or other security incident.

You agree to receive service-related notices electronically, including by email, account notification, or in-product message.

If your account uses an email domain controlled by an employer or other organization, or if your account is purchased, managed, or administered by an organization, we may recognize that organization as the account owner or administrator and may provide administrative control or access consistent with that relationship and applicable law.

3. Plans, Access, and Commercial Use

• Free Plan: Content created on a free account is public by default and may be viewed, remixed, or featured across the Service. Free-tier content is for personal, non-commercial use only.
• Paid Plans and Purchases (including Starter, Pro, and Enterprise): Content is private by default and you receive a commercial license to use your designs for product sales, client work, marketing, NFTs, and similar monetized purposes, subject to the Content License Agreement.

If you require privacy or commercial rights, upgrade to a paid plan.

4. License to Use the Service

Subject to these Terms and payment of applicable fees, THE F* WORD grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable subscription term and only for your internal business or personal use, depending on your plan.

You will follow our reasonable instructions, documentation, and product guidance when using the Service.

You will not, and will not permit any third party to:

• copy, reproduce, distribute, republish, sell, lease, sublicense, or exploit the Service except as expressly permitted by us
• frame or mirror the Service or any part of it
• modify, adapt, translate, disassemble, decompile, reverse engineer, or attempt to derive source code, underlying models, or non-public components of the Service, except to the extent this restriction is prohibited by law
• scrape, crawl, spider, harvest, download, or extract data from the Service except through expressly authorized APIs or features
• remove, alter, or obscure copyright, trademark, or other proprietary notices
• bypass, disable, or interfere with security, authentication, access controls, rate limits, or usage restrictions
• upload malware or harmful code
• use the Service to build, benchmark, train, validate, or improve a competing product or service
• use Licensed Content, except as expressly permitted, to train or fine-tune any external AI or machine learning model
• use the Service in violation of law, third-party rights, or our Acceptable Use Policy

Unauthorized use automatically ends the license granted under these Terms.

5. Fees, Billing, Renewal, Cancellation, and No Refunds

5.1 Purchases and payment

Some features require payment. Fees are payable in advance unless an applicable Order Form or signed agreement states otherwise. Before you complete a purchase, we disclose the applicable price, billing frequency, included credits or usage allowance, any minimum commitment, and whether the purchase is one-time or recurring. You authorize us or our payment processor to collect the charges you expressly agree to, including applicable taxes and other disclosed charges.

A one-time credit purchase, including a Starter top-up, does not by itself create a recurring subscription. Any automatic top-up arrangement requires separate disclosure and your express authorization.

5.2 Subscriptions and automatic renewal

If you purchase a recurring subscription, it renews automatically for the billing period disclosed at purchase unless you cancel before the next renewal charge. We disclose the applicable renewal date or billing schedule and recurring charges before purchase and provide a confirmation you can retain. We obtain any consent required by applicable law and provide required renewal reminders and notices.

An annual subscription, where offered, is a commitment for the full annual term, even if its price is expressed as a monthly equivalent. An installment schedule does not shorten a separately disclosed and agreed minimum contractual commitment. Enterprise commitments are governed by the applicable Order Form or signed agreement.

5.3 How to cancel

You may cancel automatic renewal at any time using the online cancellation control in your account's billing or subscription settings, or another online cancellation method we provide. We will not require a telephone call, sales meeting, or support approval to complete an online cancellation.

If you cannot access your account or the online cancellation control does not work, email support@thefword.ai from your registered email address, or provide enough information to identify the subscription. We may take reasonable steps to verify your identity. We will process a valid cancellation request promptly and will not treat a delay caused by our systems or processing as a reason to impose another renewal charge.

5.4 What cancellation does

Cancellation stops future automatic renewals. It does not reverse a payment already made or create a right to a refund. Once cancellation is completed, automatic renewal is turned off immediately. Unless you request account closure, or access is suspended or terminated under these Terms, your subscription benefits remain available until the end of the billing period already paid for. We provide a cancellation confirmation stating when those benefits end.

Cancel before your next renewal charge to prevent that charge. If a renewal charge has already been validly processed before cancellation, cancellation applies to the following renewal and the existing charge remains subject to Section 5.5. This does not apply to a charge made after a valid cancellation or contrary to applicable law.

Stopping use, uninstalling an application, or removing a payment method does not by itself cancel a subscription. Account closure is addressed in Section 16. Cancellation does not waive charges already lawfully incurred or payment obligations under a separately agreed minimum commitment.

5.5 No refunds

All payments are final and non-refundable, except where a refund is required by applicable law or expressly provided in an applicable Order Form or other agreement signed by an authorized representative of The F* Word. We do not offer a voluntary refund period or money-back guarantee.

Subject to those exceptions, we do not provide full or partial refunds, prorated refunds, or substitute account credits for:

• subscription fees, including valid initial and renewal charges;
• unused days, partial billing periods, or the unused portion of an annual or other prepaid term;
• unused credits, credit top-ups, or purchased usage allowances;
• change of mind, lack of use, or cancellation or downgrade after a charge has been validly processed; or
• subjective dissatisfaction with an AI-generated output where the Service was supplied as described, subject always to mandatory rights relating to faulty, misdescribed, or undelivered services.

This policy does not allow us to retain money we are legally required to return. Billing errors and statutory rights are addressed in Sections 5.9 and 5.10.

5.6 Credits, expiry, and cancellation

Credits are units used to access operations within the Service. They are not money, a bank deposit, or an investment. They cannot be redeemed for cash or transferred between accounts unless we expressly permit it or applicable law requires otherwise.

Under our standard plans, free credits, Starter top-up credits, and monthly Pro credits remain valid for 12 months from the date each allocation is issued. Each allocation has its own expiry date. Different enterprise credit terms must be stated in the applicable Order Form or signed agreement. Any expiry restriction applies only to the extent permitted by law.

Canceling a subscription stops future subscription credit allocations when the paid term ends. Cancellation alone does not cause existing unexpired credits to be forfeited or shorten their stated validity. If you keep your account open and in good standing, those credits remain usable through the standard credit-based service until their original expiry dates. Subscription-only benefits end with the paid term; using a remaining balance does not require you to renew that subscription. Account closure and termination are addressed in Section 16.

The credit cost of an operation is disclosed before you confirm it. If a technical failure results in credits being deducted without delivery of the operation, contact support. We will investigate and restore credits deducted in error. A credit restoration corrects the usage balance; it is separate from a cash refund and does not replace any remedy required by law.

5.7 Upgrades, downgrades, and price changes

Before you confirm an upgrade or additional purchase, we disclose any immediate charge and its effect on your billing term and credit balance. Downgrades take effect at the next renewal unless another effective date is expressly disclosed and accepted. A downgrade does not create a right to a refund of existing charges.

We may change prices, plans, or included features. Material changes to an existing paid plan take effect at renewal after the notice required by applicable law and your agreement. We obtain additional consent where required. You may cancel renewal before the change takes effect. We do not retroactively increase charges or shorten the validity of credits already issued.

5.8 Free access, trials, and promotions

Free access or free credits do not automatically become a paid subscription unless you separately accept a clearly disclosed offer that provides for paid conversion. For any trial or promotion that converts to paid service, we disclose the duration, conversion date, price, billing frequency, and cancellation method and obtain the required consent before charging you. We provide any legally required notices. A promotion does not create a refund entitlement unless its express terms say so or applicable law requires it.

5.9 Billing errors and disputed charges

If you believe a charge is duplicate, incorrect, unauthorized, or made after a valid cancellation, contact support@thefword.ai with your account email and relevant transaction details. Do not send full payment-card numbers. We investigate and correct verified billing errors, including returning amounts incorrectly collected where appropriate or legally required. These corrections are not discretionary change-of-mind refunds. Contacting us is not a condition of exercising a statutory remedy or a right available through your payment provider.

5.10 Mandatory consumer rights and contractual remedies

Nothing in these Terms excludes or restricts any non-waivable right to withdraw from a contract, cancel, receive a refund or price reduction, or obtain another remedy under applicable consumer law. Where such rights apply, they prevail over the no-refund rule and any credit-only remedy.

If you have a statutory withdrawal right, you may exercise it by sending a clear statement of your decision to withdraw to support@thefword.ai or through any other method required or permitted by applicable law. This is separate from turning off subscription renewal. We provide any additional withdrawal information, forms, or online functionality required for your location.

Starting to use the Service does not, by itself, waive a statutory withdrawal right. If applicable law permits that right to be limited or lost when supply begins or is completed, we obtain the separate express request, consent, and acknowledgment required for the specific service or digital content. Any payment or refund on withdrawal is calculated as applicable law requires. Express refund or service-credit remedies in an applicable Order Form or signed agreement also remain available.

5.11 Taxes and failed payments

Taxes and any mandatory charges are disclosed and included in the displayed total as required by applicable law. You are responsible for applicable taxes, duties, levies, and similar charges other than taxes on our net income. If a payment fails or your account is overdue, we may suspend or terminate paid access, subject to applicable law. A failed payment does not itself constitute cancellation or waive amounts lawfully due.

6. Beta and Experimental Features

We may offer beta, preview, alpha, or experimental features from time to time. These features are provided as-is, may be changed or discontinued at any time, and may not have the same reliability, support, availability, or security standards as generally available features.

7. Ownership and User Content

As between you and F*W, and subject to any rights in Licensed Content or third-party materials incorporated into your User Content, you retain your rights in your User Content.

THE F* WORD and its licensors own all right, title, and interest in and to the Service, including the software, models, interfaces, workflows, documentation, trademarks, and Licensed Content. Except for the limited rights expressly granted to you, no rights are transferred.

You are solely responsible for your User Content and for your use of outputs, Designs, and other materials generated through the Service. You represent and warrant that you have all rights, licenses, permissions, notices, and lawful bases needed to upload, submit, connect, generate, use, and commercialize your User Content.

You grant THE F* WORD and its service providers a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, format, display, adapt, process, and otherwise use your User Content solely as necessary to provide, maintain, secure, support, and improve the Service, enforce these Terms, and comply with law.

For free individual accounts only, and only where stated in the applicable product experience, AI Product Terms, or Privacy Policy, you also grant THE F* WORD the right to use User Content and related outputs for internal model improvement, product improvement, promotion within the Service, and related internal operations.

For paid plans, including any plan used by a brand, business, agency, studio, team, or enterprise customer, we do not use your private User Content, prompts, uploads, files, outputs, Designs, or customer data to train, fine-tune, or improve AI or machine learning models unless you expressly opt in in writing.

We may remove or refuse content that violates these Terms, the Acceptable Use Policy, applicable law, or third-party rights.

We are not obligated to store or retain User Content for any minimum period unless required by an Order Form or applicable law. You should maintain your own backups.

8. AI Outputs and Content Review

Outputs generated by AI may be inaccurate, incomplete, unavailable, not unique, or unsuitable for your intended use. Similar outputs may be generated for other users.

You are responsible for reviewing, validating, and approving all outputs before using them for design, manufacturing, marketing, commercial launch, customer use, legal clearance, or any other purpose.

THE F* WORD does not represent or warrant that outputs will be accurate, unique, non-infringing, merchantable, or fit for a particular purpose.

9. Customer Name and Logo Use

If you create an account, sign up, or use the Service on behalf of a company, brand, agency, or other organization, you grant F*W a limited, non-exclusive, royalty-free license during the active customer relationship to use that organization's name, logo, and trademarks solely to identify the organization as a customer or user of F*W on our website, customer lists, sales materials, investor materials, and similar factual marketing collateral.

This license is limited as follows:

• we will use your name and logo only in a factually accurate way
• we will not imply endorsement, sponsorship, partnership, or approval beyond the existence of a customer relationship
• we will follow any reasonable written brand guidelines you provide
• we will not publish a testimonial, quote, case study, press release, or co-marketing campaign using your brand without your prior written consent
• we will stop future use within a commercially reasonable period after written opt-out, except for materials already printed, archived, or in circulation
• this section does not apply if an Order Form, NDA, or other written agreement prohibits logo use

You represent that you have authority to grant this license on behalf of the organization.

10. Third-Party Services

The Service may interoperate with third-party services, payment processors, integrations, plug-ins, platforms, fulfillment providers, print-on-demand partners, or other third-party products. Your use of those third-party services is governed by their own terms and policies. THE F* WORD is not responsible for third-party services.

If the Service enables manufacturing, print-on-demand, fulfillment, or shipping workflows through third parties, THE F* WORD is not the vendor, manufacturer, shipper, or vendor of record unless we expressly say so.

11. Privacy and Data Processing

Our Privacy Policy explains how we process personal data as a controller. Where we process personal data on your behalf as a processor, the Data Processing Addendum applies where incorporated by an Order Form or otherwise agreed in writing.

If there is any conflict between these Terms and the Privacy Policy or DPA solely on the subject of personal data processing, the Privacy Policy or DPA controls to the extent of that conflict.

Nothing in these Terms limits our use of service telemetry, logs, billing data, support records, security data, aggregated data, or deidentified data to provide, secure, monitor, and improve the Service, so long as that use remains consistent with the Privacy Policy and applicable law.

12. Investigations and Enforcement

If we believe that you may have violated these Terms, the Acceptable Use Policy, or applicable law, we may investigate, suspend or limit access, remove content, or terminate your account.

We may preserve or disclose information if we believe it is reasonably necessary to comply with law, respond to lawful process, enforce these Terms, detect or prevent fraud, abuse, or security issues, or protect F*W, users, or third parties.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, LICENSED CONTENT, OUTPUTS, BETA FEATURES, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS.

THE F* WORD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RELIABILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE F* WORD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, F*W'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

• USD $100, or
• the amount you paid to THE F* WORD for the Service in the 12 months before the event giving rise to the claim

Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Indemnification

You will defend, indemnify, and hold harmless F*W, its affiliates, officers, directors, employees, contractors, and agents from and against third-party claims, actions, proceedings, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• your User Content
• your use of the Service
• your violation of these Terms, the Acceptable Use Policy, or applicable law
• your infringement, misappropriation, or violation of any third-party rights
• your commercial use, sale, distribution, manufacture, or deployment of outputs or Designs created through the Service

16. Suspension and Termination

We may suspend or terminate your access immediately if:

• you breach these Terms or the Acceptable Use Policy
• your use creates legal, security, or operational risk
• payment is overdue
• we are required to do so by law or government request

You may stop using the Service at any time. Turning off subscription renewal is governed by Section 5 and does not itself terminate your account or immediately end a paid term.

If you request account closure or deletion, we will also stop automatic renewal of subscriptions billed directly by us for that account. We will not require you to keep the account open to stop those renewals. Closure may end access before the paid term expires and prevents further use of the account's credit balance; it does not ordinarily entitle you to a refund. We will explain the effect on access, credits, and content before you confirm closure. Mandatory refund rights and accrued obligations under a signed agreement remain governed by Section 5.

Upon account termination, your right to access the Service ends. Subject to applicable law, our retention practices, and any Order Form, we may delete your account, User Content, and related data after termination. You should export content you need before requesting closure.

If we suspend or terminate access for a breach of these Terms, the no-refund rule applies only to the extent permitted by law. Nothing in this section removes mandatory remedies for non-delivery, unlawful termination, or other failure by us to meet our obligations. Termination does not waive charges lawfully incurred before termination.

We are not liable to you for suspension or termination of your account, including deletion of User Content, except as required by law or expressly stated in a written agreement. Sections that by their nature should survive will survive, including ownership, licenses, disclaimers, limitations of liability, indemnity, dispute resolution, and payment obligations.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, excluding its conflict of laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of any arbitration provision.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association, unless either party brings an eligible claim in small claims court.

Arbitration may be conducted remotely or, if required, in San Francisco County, California.

To the maximum extent permitted by law, you and THE F* WORD agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, consolidated, representative, or private attorney general action.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for intellectual property infringement, confidentiality violations, or data-security breaches.

If you are a consumer residing in a jurisdiction with mandatory consumer protections, nothing in these Terms limits any non-waivable rights or remedies you may have under applicable law.

18. Export Controls

You may not use, export, re-export, or transfer the Service except as authorized by United States law and other applicable export control and sanctions laws. You represent that you are not located in, under the control of, or a national or resident of a prohibited jurisdiction and are not on any restricted party list.

19. Changes to the Service or Terms

We may change, update, suspend, or discontinue parts of the Service, subject to our obligations for prepaid access, unexpired credits, applicable agreements, and mandatory law. Section 5.7 governs material changes to existing paid plans. If we permanently discontinue a prepaid service before the paid term or credit validity ends, we will provide any refund or other remedy required by law or the applicable signed agreement. The no-refund rule does not override those obligations.

We may modify these Terms from time to time. We will state an effective date and provide notice of material changes as required by law or by the applicable plan or Order Form. Changes do not retroactively remove accrued rights, shorten the validity of credits already issued, or eliminate existing contractual remedies. We will obtain renewed consent where required by law. Otherwise, continued use after the notified effective date constitutes acceptance to the extent permitted by applicable law.

20. Miscellaneous

These Terms and the documents incorporated by reference are the entire agreement between you and THE F* WORD regarding the Service and supersede prior or contemporaneous understandings relating to the Service, except for any separate written agreement signed by both parties.

If there is a conflict between these Terms and an Order Form or signed enterprise agreement, the Order Form or signed agreement controls to the extent of the conflict.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, financing, or by operation of law.

If any provision is held unenforceable, the remaining provisions remain in effect and the unenforceable provision will be enforced to the maximum extent permitted.

Failure to enforce any provision is not a waiver.

We respect intellectual property rights and may respond to notices of alleged infringement in accordance with applicable law and our policies.

21. Contact

The F* Word, Inc.

1461 Acton Crescent, Berkeley, CA 94702-1918, United States

support@thefword.ai